Shipping, Return and Refund Policy
At Neon Talk we always struggle to make you as a customer 110% satisfied with your item. Therefor we are total transparent with our policy so you exactly know what to expect from us.
SHIPMENT LOCATION
Art Prints:
Worldwide Shipping. We ship globally from our nearest warehouse in the U.S., EU, UK, Canada, Japan, and Australia, with average delivery times of just 2–3 business days.
Other products than Art Prints
See details in product text.
SHIPPING POLICY
International shipping:
International shipments may be subject to customs fees. Customs policies vary by country, and these fees are typically calculated based on factors such as weight, value, and size. Please note that we are not responsible for covering customs fees.
Order never arrived:
If your order didn't end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at info@neontalk.com noting your order number. We'll see what can be done.
Return Policy
Damaged items:
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week and we solve this for you.
Wrong size:
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.
If you'd like a different size, get in touch with us at info@neontalk.com and we'll let you know what your next steps are.
Refund / Withdrawal
You have 14-day right of withdrawal
Payment return:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Mail info@neontalk.com for return adress information (note, this is not the same address as the item is sent from).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@neontalk.com
If you have any questions that is not answered on this page, just start the chat in left bottom corner, and we try to answer you ASAP.